So easily in our highly automated, fast pace society does customer service get lost in the shadows. Now everything must have a predetermined set time and no longer can you just waltz right into a place and expect the same quality of service, or service at all.
That is, except apparently customer service at Mr. Lube. By playing on the growing annoyance of not being able to get service when you needed for Car Troubles, and having to make an appointment when sometimes you don't even know your car needs it, Mr. Lube has separated itself from its competitors. By keeping promises to its consumers that can get service even if you just walk into any Mr. Lube, no appointment required, its conveying a message that their consumers mean more then a highly structures system that may (or may not) end up in higher productivity.
No comments:
Post a Comment